Refund policy

30-Day Glow Guarantee

If you're not happy with your purchase, contact us within 30 days of delivery and we'll make it right.

How to request a refund

Send us your order number and a short description (and a photo if the item arrived damaged) through our Contact page. Once approved, your refund is issued to the original payment method within 5 to 10 business days.

Damaged or wrong items

If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery and we'll send a replacement or a full refund.

Lost packages

If your tracking has not updated for 30 days or your package is marked delivered but you can't find it, contact us and we'll help.

Cancellations

Orders can be cancelled for a full refund before they ship.